1. Scope
This policy applies to EcomSeer websites, accounts, dashboards, and integrations. EcomSeer is intended for business users and is not directed to children under 18.
2. Information We Collect
Account and organization information
We collect information provided when an account or organization is created, such as names, login identifiers, organization details, roles, and support communications.
Connected platform information
When a user chooses to connect a third-party platform, we receive only the information authorized through that platform's consent process. For TikTok, this may include:
- An account identifier used to distinguish the connected TikTok account.
- Basic profile information such as display name and avatar.
- Authorized public video information, including stable video IDs, descriptions, creation times, cover or share information, and engagement metrics.
- OAuth access and refresh tokens needed to maintain the connection.
We do not request a user's TikTok password. TikTok authentication takes place through TikTok's authorization flow.
Usage and technical information
We collect service activity, task records, device and browser information, timestamps, IP addresses, diagnostic logs, and security events needed to operate, secure, and troubleshoot the service.
3. How We Use Information
- Authenticate users and provide organization workspaces.
- Connect accounts that their owners explicitly authorize.
- Display connected TikTok profile and video information in content dashboards.
- Associate published content with the correct TikTok video using stable platform identifiers.
- Provide content reporting, engagement analytics, task history, and customer support.
- Protect the service, prevent abuse, investigate errors, and meet legal obligations.
4. How We Share Information
We do not sell personal information. We may share limited information with infrastructure, hosting, security, analytics, and support providers that process it on our behalf and under appropriate obligations. We may also disclose information when required by law, to protect rights and safety, or as part of a corporate transaction subject to appropriate safeguards.
Information obtained from TikTok is not shared with unrelated advertisers or data brokers.
5. Storage, Security, and Retention
We use access controls, encrypted network connections, tenant isolation, monitoring, and other reasonable administrative and technical measures to protect information. No system can guarantee absolute security.
We retain information only while it is needed to provide the service, maintain legitimate business records, resolve disputes, or comply with law. OAuth credentials are removed or invalidated after a connection is revoked or no longer required. Some limited information may remain temporarily in protected backups or where retention is legally required.
6. Your Choices and Rights
Users can choose whether to connect TikTok and can disconnect the account from EcomSeer or revoke access through TikTok. Depending on applicable law, users may request access, correction, export, restriction, objection, or deletion of their personal information.
To request access or deletion, use the support channel available in your EcomSeer account and identify the organization and connected account concerned. We may need to verify the request before acting on it.
7. International Processing
Information may be processed in locations where EcomSeer or its service providers operate. Where required, we use appropriate measures to protect information transferred across borders.
8. Changes to This Policy
We may update this policy as the service or legal requirements change. We will post the revised policy here and update the effective date. Material changes may also be communicated through the service.
9. Contact
Privacy questions and rights requests can be submitted through the support channel in the EcomSeer account. The service operator is 北京妙智盛科技有限公司 (Beijing Miaozhisheng Technology Co., Ltd.).
中文说明
EcomSeer 仅在 TikTok 账号所有者明确授权后获取基础账号资料、公开视频资料和维持授权所需的 OAuth 凭据，用于账号识别、内容关联、数据展示和运营分析。我们不获取 TikTok 密码、不出售个人信息，也不会访问未授权账号。用户可在 EcomSeer 或 TikTok 中解除授权，并通过 EcomSeer 账户内支持渠道提出查阅、更正或删除请求。