1. Scope
This policy applies to EcomSeer websites, mobile apps, accounts, dashboards, and integrations. EcomSeer is intended for business users and is not directed to children under 18.
2. Information We Collect
Account and organization information
We collect information provided when an account or organization is created, such as names, login identifiers, organization details, roles, and support communications.
Connected platform information
When a user chooses to connect a third-party platform, we receive only the information authorized through that platform's consent process. For TikTok, this may include:
- An account identifier used to distinguish the connected TikTok account.
- Basic profile information such as display name and avatar.
- Authorized public video information, including stable video IDs, descriptions, creation times, cover or share information, and engagement metrics.
- OAuth access and refresh tokens needed to maintain the connection.
We do not request a user's TikTok password. TikTok authentication takes place through TikTok's authorization flow.
Facebook Page connection and publishing information
When you connect Facebook Pages through Facebook Login for Business, we process the Facebook user identifier and name associated with the authorization, the identifiers and names of the Pages you authorize, their available management tasks, and the permissions granted to EcomSeer. Meta may also display your name and profile picture in its authorization flow. The Facebook publishing service stores your user identifier and name for connection management; it does not need to store your profile picture.
We use the authorized user access token to verify permissions and obtain Page access tokens. User tokens are processed during connection setup and are not retained by the Facebook publishing service. Page access tokens are stored encrypted on our servers to carry out authorized Page operations. We do not ask for or store your Facebook password.
For posts you submit, we store the selected Page, post text, optional link, publishing status, returned Facebook post identifier, timestamps, and the EcomSeer user who initiated the request. Short-lived authorization state is used to protect the connection flow.
When an authorized organization member opens Page comments, we retrieve the selected Page's published posts, comment identifiers, comment text, timestamps, reply relationships, and commenter names where Meta makes them available. These are displayed only within the tenant that authorized the Page. Comments are retrieved on demand and are not retained in the Facebook publishing service database or browser local storage.
通话翻译、音频与可复用音色 / Call audio and voice profiles
开始通话翻译后，按你选择的翻译方向，本人及通话对方的音频会实时发送给已披露并获授权的云服务进行识别、翻译与译声合成。开始前请确保对方知晓。准备耳机或显示气泡本身不会开始云端录音或翻译。Android 耳机功能还会处理 USB / 蓝牙连接状态、适配器标识和音频路由，用于连接与故障排查。
通话文本按你的选择保留在本机；明确保存到企业翻译会话后，文本和补充的客户联系方式按企业权限可见，选择同步 CRM 时会加入客户记录。实时音频由服务端中继转发，不在本平台保存为原始通话录音；服务商的处理和保存规则见下方说明。
选择实时跟随音色时，云服务会从最初说话的音频提取声音特征，用于本次译声，仅在说话人知晓并许可后使用。创建固定音色需要另外确认声音上传授权并提供 10–20 秒样本；样本用于创建声音特征与可复用的服务商音色 ID，绑定相应模型、地域和工作空间。本平台服务端仅在处理期间使用原始样本，不将其长期保存。录音页面提供试听、停止与清除入口。
Call translation sends audio only after you start a session. Audio may include both participants according to the selected direction. Reusable voice profiles require separate sample-upload permission; they remain bound to the provider's model and region. Local transcripts enter the organization workspace only when you explicitly save them.
Usage and technical information
We collect service activity, task records, device and browser information, timestamps, IP addresses, diagnostic logs, and security events needed to operate, secure, and troubleshoot the service.
3. How We Use Information
- Authenticate users and provide organization workspaces.
- Connect accounts that their owners explicitly authorize.
- Display connected TikTok profile and video information in content dashboards.
- Associate published content with the correct TikTok video using stable platform identifiers.
- Display authorized Facebook Pages and whether your account has permission to publish to them.
- Send the post text and optional link you confirm to Meta, publish to the selected Page, and show publishing results.
- Let authorized organization members read comments and replies on posts belonging to their connected Facebook Pages.
- Prevent duplicate publishing and diagnose failed or uncertain requests.
- Provide content reporting, engagement analytics, task history, and customer support.
- Protect the service, prevent abuse, investigate errors, and meet legal obligations.
4. How We Share Information
服务提供方与数据处理 / Service Providers
EcomSeer 由北京妙智盛科技有限公司运营和开发。为提供智能助手、翻译、回复及语音转写等功能，我们根据所使用的服务，将必要的指令、相关消息、会话上下文、文件、知识库片段、任务结果或音频内容交由以下服务提供方处理。
阿里云百炼（Qwen／通义千问）：服务提供方为阿里云计算有限公司，使用中国内地（北京地域）服务处理相关内容。数据按服务所需的最短期限及适用法律要求保存；模型训练及服务改进的数据使用规则依所选套餐和授权约定执行。详情见阿里云百炼服务协议及阿里云隐私政策。个人信息相关咨询可联系 pipaliyun@service.aliyun.com 或 400-80-13260。
我们在处理前取得相关授权。可在“我的 → 协议与隐私”撤回授权，或联系 xiaozhu@miaozhisheng.tech申请查阅、更正或删除。撤回后停止基于该授权的新处理，已处理数据按相应保存和删除规则管理。另行开启的自动任务可在 App 关闭后继续；企业共享任务按其企业授权范围管理。
English: Depending on the service used, necessary task, conversation, file or audio content is processed by Alibaba Cloud Model Studio (Qwen, China mainland/Beijing). The provider policies above describe retention, data use and contact channels. Users confirm data processing before use and can withdraw authorization under “Agreement and Privacy”.
Optional iOS message notifications
If you allow notifications in the EcomSeer iOS app, we associate a device push token with your signed-in account and use Apple Push Notification service (APNs) directly to deliver new-message alerts. The notification contains a generic new-message notice and internal account, workspace, conversation, and message identifiers to open the correct conversation. We do not include customer names, phone numbers, or message text in these push payloads. Opening a notification requires your current account to have access to the conversation.
You can turn off notifications in iOS Settings. Signing out or an administrator starting to process your account deletion stops new notifications for that session; a notification already handed to the delivery service may still arrive. Push registration is removed when the account is deleted. See Apple's Privacy Policy.
中文：允许 iOS 通知后，设备推送令牌会与当前登录账号关联，并由我们的服务器直接通过 Apple APNs 发送新消息提醒。推送包含通用提示和打开会话所需的内部编号，不包含客户姓名、电话或消息正文。可在系统设置关闭通知；退出登录或管理员开始处理注销申请后停止该登录的新推送，已交付推送服务的通知可能仍会到达。
We do not sell personal information. We may share limited information with infrastructure, hosting, security, analytics, and support providers that process it on our behalf and under appropriate obligations. We may also disclose information when required by law, to protect rights and safety, or as part of a corporate transaction subject to appropriate safeguards.
Information obtained from TikTok or Facebook is not shared with unrelated advertisers or data brokers. Content you choose to publish is transmitted to the selected platform and may be publicly visible there. Authorized members of your EcomSeer organization can access the connected Pages and publishing records within that workspace.
5. Storage, Security, and Retention
We use access controls, encrypted network connections, tenant isolation, monitoring, and other reasonable administrative and technical measures to protect information. No system can guarantee absolute security.
We retain information only while it is needed to provide the service, maintain legitimate business records, resolve disputes, or comply with law. OAuth credentials are removed or invalidated after a connection is revoked or no longer required. Some limited information may remain temporarily in protected backups or where retention is legally required.
本机通话文本可以在通话历史中清除；企业会话及 CRM 中已保存的共有资料需要按企业权限核实归属后清理。账号删除完成前，平台会确认通话已结束并结算，清除通话记录中的登录会话和个人音色关联；为结算核对保留的使用量不再保留原账号编号。仅本人使用的个人空间随账号清理；有其他成员或企业共有资料的空间先进行归属核实，避免误删其他人的资料。
固定音色的服务商 ID 和绑定信息会保留供后续复用。在 App 中“移除音色记录”只隐藏列表记录，不会自动删除云端音色资产。申请删除账号后，管理员会按清单核实服务商删除；涉及其他获授权账号仍在使用的共享资产时，先核实归属与本账号解绑。处理未核实完成前不会把账号删除申请标为完成。进度中的“已核实处理”表示管理员确认，平台未自动调用云端音色删除接口。服务商保存期限、训练及服务改进规则仍以实际服务套餐和授权约定为准。
AI 内容举报及处理记录用于安全核查，按 180 天窗口清理；不额外复制被举报的消息或素材正文，删除账号时随关联记录删除。确需保留的法定业务记录及受保护备份按适用规则管理，不能用移除本机记录代替服务商的数据删除。
In Facebook 运营, disconnecting a Page clears its stored Page access token and disables publishing through that connection. The Page identifier/name and previous publishing records remain available until deletion is requested or they are no longer needed. Revoking EcomSeer in Facebook also prevents subsequent use of the revoked authorization; it does not itself delete records already held by EcomSeer. Follow the data deletion instructions to request their removal.
6. Your Choices and Rights
Users can choose whether to connect Facebook or TikTok and can disconnect accounts from EcomSeer or revoke access through the relevant platform. Depending on applicable law, users may request access, correction, export, restriction, objection, or deletion of their personal information.
To request access, correction, or deletion, email xiaozhu@miaozhisheng.tech or use the support channel in your EcomSeer account. Identify the organization and connected account concerned. We may need to verify your identity and authority before acting. See Data Deletion Instructions for a process that does not require you to sign in to EcomSeer.
App 内可从“我的 → 删除账号 / 查看申请进度”提交申请，预计 7 个工作日内处理，节假日或共有资料交接可能顺延。申请进入处理后账号停止使用；可凭本机保存的回执继续查看进度。无法登录或已卸载 App 时，也可按上述邮件渠道申请及查询。
7. International Processing
Information may be processed in locations where EcomSeer or its service providers operate. Where required, we use appropriate measures to protect information transferred across borders.
8. Changes to This Policy
We may update this policy as the service or legal requirements change. We will post the revised policy here and update the effective date. Material changes may also be communicated through the service.
9. Contact
Privacy questions, deletion requests, and security reports can be submitted to xiaozhu@miaozhisheng.tech or through the support channel in the EcomSeer account. The service operator is 北京妙智盛科技有限公司（Beijing Miaozhisheng Technology Co., Ltd）.
中文说明
EcomSeer 的服务运营主体为 北京妙智盛科技有限公司（Beijing Miaozhisheng Technology Co., Ltd）。
EcomSeer 仅在 TikTok 账号所有者明确授权后获取基础账号资料、公开视频资料和维持授权所需的 OAuth 凭据，用于账号识别、内容关联、数据展示和运营分析。我们不获取 TikTok 密码、不出售个人信息，也不会访问未授权账号。用户可在 EcomSeer 或 TikTok 中解除授权，并通过 EcomSeer 账户内支持渠道提出查阅、更正或删除请求。
Facebook 主页授权会涉及用户编号和姓名、已授权主页的编号和名称、可用管理权限及主页访问令牌。主页令牌在服务器加密保存，用于将你确认的正文和链接发布到所选主页，并记录发布结果。断开主页连接会清除该主页令牌；历史记录不会因此自动删除。租户可以按需读取自己已授权主页帖子的评论和回复；这些评论不会写入本应用数据库或浏览器本地存储，也不会展示给未授权的其他租户。需要删除主页关联数据或发布记录时，请按数据删除说明发送申请邮件。EcomSeer 中的数据删除不会自动删除已经发布在 Facebook 上的帖子。